Returns and Exchanges
You or the recipient of an order may return an item that has been purchased from johnmorris.com.au on the basis that the incorrect model or product was chosen however a 20% re-stocking fee will apply.
If you return goods via an Australia Post Office, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
Except where required by law, all returned products must be:
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Unused, unopened and in original condition
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Undamaged
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Returned within 30 days of delivery
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In a saleable condition upon return
In the event of a return by you or the recipient we will exchange or refund in the form of a credit to your account. However, you are responsible for the postage and handling fee of the return to johnmorris.com.au and any subsequent re-deliveries to you.
Products that were purchased in conjunction with a promotion and were subsequently delivered with a free promotional product, must be returned with that free promotional product to receive a full refund for the original item purchased. If the original item is returned without the free promotional product the value of the promotional product will be deducted from any refund.
Goods Damaged or Faulty on Delivery
As an acceptance of our terms we require you to inspect all purchases immediately on the arrival thereof and shall, within seven (7) days from such inspection, give notice in writing to JMS of any matter or thing by reason whereof he may allege that the goods are not in accordance with the contract. If you fail to give such notice the goods shall be deemed to be in all respects in accordance with the contract.
In the event that you receive a defective or damaged product, we will either refund the original product price via the original method of payment or despatch you a replacement item (subject to availability) once we receive the defective item, at our cost.
Please note that all products that are found to be non-defective will incur the postage and handling fee of returning the item to johnmorris.com.au.
Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
JMS hereby agree that, to the extent permitted by law, in the event of any loss, damage or claim arising out of a breach of one or more of the consumer warranties and/or JMS’s Warranty, the liability of JMS is limited to, at the option of the JMS, the repair or replacement of the goods or the cost of such repair or replacement or, in the case of service, to the supplying of the services again.
Parts and labour for repair or replacement pursuant to the above shall be provided by JMS during normal working hours at our place of business and JMS shall have no liability for the cost of transportation of the goods to such place of business.
All rejected parts or defective parts shall be the property of JMS to dispose of as it sees fit.